+63.45.841.4120Technical Support
Our job isn’t done once you’ve bought one of our web hosting packages. We understand that this is just the beginning, so whether you’re building a website or running a business, we want to help things go as smoothly as possible.
We guarantee the highest quality service at the lowest prices possible. If you are not completely satisfied with our service within the first 30 days of your sign-up for any reason at all, you will be given a full refund.
You have nothing to lose and we have nothing to gain if our service is not top-notch!
- Within 6 Hour Response Time Guarantee for Support Tickets (Statistically, most tickets are responded to in less than 90 minutes)
- Within 24 Hour Resolution Time Guarantee for Support Tickets (Statistically, most tickets are completely resolved in less than 6 hours)
Response Time defined: A “response” means that a technician has read the ticket, assigned it to the most appropriate technician to handle your specific problem, and responded stating that the ticket resolution process has started.
Resolution Time defined: A “resolution” means that a technician has resolved the problem in the ticket.